Benjamin Franklin Plumbing

Seth Jones

a month ago

Matt Russell did a fantastic job. His communication, honesty and quality of work really speak to the high caliber of Benjamin Franklin Plumbing. I will be sure to request Matt specifically the next time I have any issues.

Jacob Duncan

3 months ago

Trystan came out to the home to quote a new water heater and perform a water test to determine if water filtration was needed. He was very professional and courteous to wear booties in the household. He explained the different water heater brands thoroughly and how the whole home water treatment system would be installed. Ultimately, we did not proceed but the customer service was 5 STARS and should be recognized for professionalism.

Dasia Zanders

4 months ago

I am deeply grateful for David and his exceptional care. It was late into the night when I heard the sound of water coming from one of the walls. We have never used Benjamin Franklin before but I was in a hurry to find someone who would be willing to come out so late while still doing a good job. David was absolutely amazing. From the start he was professional, kind, and maintained such a calm and playful disposition that brought a great deal of comfort to me and the rest of my household. He was efficient, honest, and handled everything with such care and consideration. They've earned a loyal customer.

christina B

4 months ago

Carlos Medina came out to our home to complete a leak assessment. He took his time to speak with us explaining everything he found and his recommendations in detail. He was respectful and answered all of our questions. The next day he had a team out here to resolve our problem. The company has been easy to work with.

Rob Thomas

a month ago

Matthew is the best plumber I have ever encountered. Former contractor father would have stolen this gentleman for his affairs and great professionalism and courtesy. Awesome job we'll done for this family greatly appreciate his service and wonderful work for a time constraint issue. Family will continue to use this organization and request always the service of this fine gentleman and must inform you that he is a great asset to your organization. Deserves a pay raise 👏

Jorge Navarro

2 months ago

Unfortunately, I had a hot water CPVC pipe break due to age and manipulation during a recent renovation. The sound of water shooting out of a pipe behind a drywall is always frustrating (clearly, this has happened before). I quickly shut off water to the house and called three different plumbing services. I am not a fan of one of the larger groups here in Central Florida due to a myriad of reasons (price being one of them). Luckily, Benjamin Franklin Plumbing did have a service technician available within 4 hours. Chet (operator that day) was very transparent with pricing as this was a Sunday emergency. He provided options (including availability the following day). After agreeing to the price for coming out on a Sunday I was contacted by David Ealy (service technician) and was talking in person with him around 2-3 hours from when I originally called Ben Franklin. David Ealy was excellent, very communicative, and explained the process and his work with detail. He was also able to help me understand how I could benefit from their home service program. I signed up for it as it seemed affordable and convenient. All in (including the weekend service call, the actual repairs, and the home service subscription) I paid almost 35% less than with another local (and much larger) service provider that came out about 3 weeks earlier for a similar repair.

Sherifa Sheriff

a month ago

Stephan did an outstanding job. He explained everything clearly, provided honest feedback, and expertly installed our new saltless water system. He also took the time to thoroughly educate us on proper maintenance. We’re very happy with our decision to go with Benjamin Franklin Water System and truly appreciate Stephan’s professionalism and expertise. Highly recommend!

Nancy Colombo

4 months ago

Matthew R was such an amazing technician/gentleman…. He made the process so smooth and I felt completely comfortable with having him in my home. I just moved to Orlando Florida a few days ago, but quickly found out from my insurance agent that my water heater that worked perfectly fine. Was six months over what it should be in order to be insured. So I had to have a new water heater put in.. It was a little more than I expected Price wise, but I would do it all over again without a doubt… You get what you pay for and that’s what Matthew R provided!! This review is solely based on Matthew, his professionalism will definitely make me call back for any other services that I may need!!

Jo Altvater

Edited 6 months ago

Bryan did a beautifull Job uninstalling my old water conditioner and replacing it with the new one. He introduced himself when he got here to my home, and was so nice. He explained to me everything he was going to do and let me know he had to turn the water off for a couple of hrs before he completed the job. I was very pleased with the Job he did. It was neatly done and very professional.

Marian Gilbert

a month ago

I had a great experience with Matthew from Benjamin Franklin Plumbing. From the moment he arrived, he was professional, courteous, and extremely knowledgeable. He took the time to clearly explain what was going on, walked me through the options, and made sure I understood everything before starting the work. Matthew was efficient, detail-oriented, and left the workspace clean when he finished. It’s obvious he takes pride in doing the job right the first time. What really stood out was his honesty and transparency — no upselling, no pressure, just straightforward recommendations and quality workmanship. It’s not always easy to find contractors you can trust, but Matthew absolutely earned my confidence. I would highly recommend him and Benjamin Franklin Plumbing to anyone needing reliable, high-quality plumbing work.